Last updated: 18 May 2026 — English translation of our Italian Condizioni Generali di Vendita. The Italian version remains the legally binding text in case of interpretation.

1. The seller

AN FED AGRI Srl Società Agricola
Via San Rocco 17, 28100 Lumellogno (Novara), Italy
Italian VAT (P.IVA): IT01877340032
Email: info@risoacquaesole.it
Phone: +39 0321 469900

2. Scope

These Terms apply to the sale of rice and related products through our website risoacquaesole.it. By placing an order, you accept these Terms.

3. Order placement

To place an order, select the product, the format, add to your cart and proceed to checkout. The checkout is provided in Italian. Order confirmation is sent by email. The contract is concluded when we send you the order confirmation.

4. Prices and payment

All prices are in euros (€) and include Italian VAT at 22% where applicable. Prices do not include shipping costs, which are calculated at checkout based on destination.

Accepted payment methods include PayPal and credit card. Payment is processed at the time of order.

5. Shipping

We ship across Italy and the European Union. Shipping zones, costs and estimated delivery times are shown at checkout. For shipping outside the EU, please contact us at info@risoacquaesole.it for a custom quote.

Estimated delivery times: Italy 3-5 working days, EU 5-10 working days, extra-EU 10-21 working days (subject to customs clearance).

6. Customs and duties

For shipments outside the European Union, the customer is responsible for any applicable customs duties, import taxes and clearance fees, which are not included in our prices.

For shipments to the United Kingdom (post-Brexit), additional charges may apply at the border.

7. Right of withdrawal

If you are a consumer resident in the European Union, you have the right to withdraw from the contract within 14 days of receipt without giving any reason. To exercise this right, write to us at info@risoacquaesole.it with your order details.

The right of withdrawal does not apply to perishable goods that have been opened, as governed by Article 59 of the Italian Consumer Code (Codice del Consumo).

8. Legal warranty

All our products carry the 24-month legal warranty for conformity to consumer goods under EU consumer law (Directive 2019/771).

9. Complaints

For any complaint regarding the quality of our rice or a delivery, please write to us at info@risoacquaesole.it. We will respond promptly and seek a fair resolution.

10. Governing law and jurisdiction

These Terms are governed by Italian law. For consumer disputes, EU consumer protection rules apply. The competent court is the Court of Novara (Italy), without prejudice to mandatory consumer-protection rules of the country of residence of the customer.

11. Online dispute resolution

Consumers resident in the European Union can also access the EU online dispute resolution platform: https://ec.europa.eu/consumers/odr.

12. Changes to these Terms

We may update these Terms from time to time. The version applicable to your order is the one in force on the date your order is placed.