Terms & Conditions
The terms that apply when you place an order with us.
Last updated: 18 May 2026 — English translation of our Italian Condizioni Generali di Vendita. The Italian version remains the legally binding text in case of interpretation.
1. The seller
AN FED AGRI Srl Società Agricola
Registered office: Corso Torino 1/C, 28100 Novara, Italy
Operating site: Via San Rocco 17, Lumellogno (Novara)
Italian VAT (P.IVA): IT01877340032
Email: info@risoacquaesole.it
Phone: +39 0321 469900
2. Scope
These Terms apply to the sale of rice and related products through our website risoacquaesole.it. By placing an order, you accept these Terms.
3. Order placement
To place an order, select the product, the format, add to your cart and proceed to checkout. The checkout is provided in Italian. Order confirmation is sent by email. The contract is concluded when we send you the order confirmation.
4. Prices and payment
All prices are in euros (€) and include Italian VAT at 22% where applicable. Prices do not include shipping costs, which are calculated at checkout based on destination.
Accepted payment methods include PayPal and credit card. Payment is processed at the time of order.
5. Shipping
We ship across Italy and the European Union. Shipping zones, costs and estimated delivery times are shown at checkout and depend on the destination country.
6. Right of withdrawal
If you are a consumer resident in the European Union, you have the right to withdraw from the contract within 14 days of receipt without giving any reason. To exercise this right, write to us at segreteria@anfedagri.it with your order details.
The right of withdrawal does not apply to perishable goods that have been opened, as governed by Article 59 of the Italian Consumer Code (Codice del Consumo).
7. Legal warranty
All our products carry the 24-month legal warranty for conformity to consumer goods under EU consumer law (Directive 2019/771).
8. Complaints
For any complaint regarding the quality of our rice or a delivery, please write to us at segreteria@anfedagri.it. We will respond promptly and seek a fair resolution.
9. Governing law and jurisdiction
These Terms are governed by Italian law. For consumer disputes, EU consumer protection rules apply. The competent court is the Court of Novara (Italy), without prejudice to mandatory consumer-protection rules of the country of residence of the customer.
10. Changes to these Terms
We may update these Terms from time to time. The version applicable to your order is the one in force on the date your order is placed.